ShippingNew Zealand

We offer Free Standard Shipping for all orders over Standard Over NZ$ 150.00 to New Zealand. The minimum order value must be Standard Over NZ$ 150.00 before taxes, shipping and handling.

Shipping fees are non-refundable. If you refuse any shipments from Tobi.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Due to the impact of Covid-19, we are currently experiencing minor delays with our shipping carriers.

Please allow up to 2 business days (excluding weekends, holidays, and sale days) to process your order.

Processing Time + Shipping Time = Delivery Time

Shipping Method	Cost	Shipping Time
Standard Over NZ$ 150.00	Free	3-7 business days
Standard Under NZ$ 150.00	NZ$ 21.99	3-7 business days
Expedited	NZ$ 35.99	Up to 3 business days

Please note that the delivery times listed above are only estimations. We can never guarantee a delivery date and once a package has left our warehouse, we have very little control over it.

Tobi is not responsible for any delays caused by the carrier, especially during high-volume periods. Tobi is not liable for missing packages due to errors on the customer or carrier’s part.

View full shipping policy

Over 150+ countries worldwide:

We currently do not ship to APO/FPO or PO Boxes.

We do ship to University Boxes. Please be sure to include the dorm or hall name and street address with box number.

Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order

Orders from New Zealand may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.

What if my package was lost or stolen?

Tobi is not liable for lost, stolen, tampered with, or carrier delayed packages.

What if my package was marked delivered but not received?

If you didn’t receive your package, please follow the steps below:

• Verify the shipping address provided is correct. If the initial address provided was incorrect, your package will most likely be returned to our facility and processed as a Return To Sender.
• Look around the delivery location for your package, as the order may have been left in an unusual location.
• See if someone else accepted the delivery, such as a roommate or neighbor.
• Check in with your local post office, as packages are often held there for pick up.

Tobi does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.