Returns & Exchanges

Hey babe! We’re bummed things didn’t work out. However, the good news is we offer free returns within the United States when you use our prepaid return shipping label.

What you should know:

• We issue refunds as store credit to be used on future purchases. Store credits never expire and can be treated just like cash on our online store!
• If your order was placed without registering or signing in to your Tobi.com account; you will have to register, or sign into your Tobi.com account to view and apply your store credit.
• Returns must be postmarked within 10 days of the delivery date to be eligible for FREE return shipping.
• All items need to be in original condition (a.k.a. unworn, unwashed and unaltered with hang tags still attached).

NOTE: All returns are refunded via store credit. We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!

If your order was placed without registering or signing in to your Tobi.com account; you will have to register, or sign into your Tobi.com account to view and apply your store credit.

We accept returns postmarked within 30 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

• Returns postmarked after 30 days of the delivery date
• Any items marked “Final Sale”
• Damaged, washed, worn or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, fur/animal hair.
• Shoes without their original box. Box must be free of damage without stickers or postage stamps.
• Swimwear
• Intimates, underwear, socks, tights, hair accessories, bodysuits and beauty products
• Non-designer jewelry (earrings, necklaces, rings, etc.)

Unfortunately, we cannot issue a refund and/or send your items back if any items listed above are returned to us.

Missed or Returned Deliveries

While we strive to provide the highest level of service, it is the customer's responsibility to ensure that the correct address details are provided for your order. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided. All orders that are returned to sender (Tobi) due to incorrect information supplied by the customer (incorrect or incomplete address) will be processed as a normal return and issued store credit.

We want our Tobi babes to have an easy and seamless return experience. Here are the simple steps you need to take:

If you checked out as a Guest...

• You will find a link to download your return label located in your Shipping Confirmation email. If you’re having trouble locating your return label, contact Customer Care.

If you have a Tobi account...

• Fill out and include your packing slip with your return package
• Sign into your Tobi account
• Click on “View All” next to Order History
• Click on Print Return Label to download the label within 10-days of delivery*
• Securely attach the label to the outside of your return package
• Write down and keep track of the 22-digit tracking number from your prepaid PDF label. This is the only way you can track your return.
• Drop off your return package at a U.S. Post Office

*You can also send returns using insured courier of your choice. Include your packing slip filled out with your return and mail to:

Tobi Returns - Your Order #
50 Greg St, Suite 104
Sparks, NV
89431
USA

We recommend customers keep a copy of the packing slip filled out with reason codes in case your package gets lost on its way back to us! If you have any questions or concerns about your return, our Customer Care team is standing by to help!

That’s totally fine! Just combine them into one package and include packing slips for each order.

Note: Both orders must be within 30 days of the delivery date.

After you’ve shipped your package...

• You will receive an e-mail confirmation once your refund has been processed and credited (Returns will be processed in the order they are received.)
• Refunds will be credited as store credit
• Original shipping charges are non-refundable

• Don’t forget to write down your 22-digit tracking number from the prepaid return label! This is the only way you’ll be able to track your package.
• You will only receive an email confirmation once the return has been fully processed

Sorry, we do not currently offer exchanges to the United States.